Latest News & Information 


Coronavirus (COVID-19) information

Kingston Bereavement Service recognises its duty of care to all those who use our bereavement services, and volunteer or work for the charity. In light of the covid-19 coronavirus pandemic, please find below the latest information and guidance with regard to our service.

KBS will follow government advice relating to the coronavirus pandemic to which all our staff are required to adhere.

We will continue to carefully monitor the situation and provide updates accordingly. We apologise for any inconvenience that changes we make to our service may cause but hope that you will understand that the safety and wellbeing of those who provide and access our service is paramount.

Guidance for bereaved families

If your child is currently receiving bereavement support and counselling, this will now be offered by telephone. A member of our team will be in contact with you to discuss how this can be managed. 

We will not be providing face to face contact until the risk is considered to have passed, in line with government advice.

Guidance for people wishing to arrange training for professionals

We are not currently arranging any face to face training, and you will be contacted if you have already have a training date booked.

Getting in touch

If you have any concerns about these arrangements, or would like to access support or information, we are still operating and able to support you in as flexible a way as possible. Please make contact on 0208 547 1552 or email


KBS and Saying Goodbye Project Privacy Promise 

We promise to: 

  • Keep your data safe and private
  • Never sell your data
  • Only use your data for its intended purpose
  • Erase your data on request 


Kingston Bereavement Service (including the Saying Goodbye Project) gathers and retains personal data about clients in order to assist all staff and volunteers to work effectively on the client’s behalf.  This personal information will be kept securely and only be shared with others after a client has given specific and written consent.  Exceptions to this are covered in the At Risk Procedure, where there is a danger to either the client or their dependents.